Frequently Asked Questions
Q: How does your pricing work? A: We have a standard price list, and are able to offer free quotations please ring for further details: 01723 863529.
Q: How long does it take to fit a boiler? A: It depends on the system you have, no two boilers are the same and we are governed by Building Regulations, we would be able to advise you clearly once we have looked at your system.
Q: Do I have to wait long for an visit? A: We will assess the urgency of your requirement and fit you in accordingly. It is always our aim to get to you as soon as possible.
Q: How can I pay? A: We can take payment by BACs, Cheque or Cash.
Q: Do I pay before you come or after? A: You only pay upon completion of the work.
Q: Do you bring spare parts with you? A: We carry a huge range of boiler spares, if we don’t have a part in stock it usually takes 2-3 days to get them in.
Q: Are you insured if anything goes wong? A: Yes, we are fully insured for your peace of mind.
Q: Is there a fee for an estimate? A: All estimates are Free of Charge.
Q: Do you guarantee your products? A: Most products have a minimum of 12 months warranty with them and we will inform you on the visit.
Q: If I am installing or replacing an oil-fired boiler in my home, does it need to be a condensing boiler? A: Generally, yes. In England, Wales, Scotland, Northern Ireland, Republic of Ireland, Guernsey and Isle of Man boilers need to be of the condensing type unless we can obtain a formal exemption from OFTEC. We are registered with OFTEC and would be able to advise whether an exemption may be appropriate.
Q: If I am replacing an oil-fired appliance, can I keep my existing oil storage tank? A: Yes, you can. When you upgrade an appliance you are not legally required to change your oil storage tank so that it meets current legislation, unless the appliance installation makes the oil tank less compliant than it might be already. But if you have a fire or pollution incident and your tank does not comply with current legislation, you may find complications with an insurance claim.